FAQs

Frequently Asked Questions

Can you help me design a cake?

We can definitely help you design a unique, customized cake by incorporating your color scheme, ideas, and other design requirements such as size, shape, flavors etc. Please send us an email (info@cakesocial.ae) to discuss details, or you can call us on +971521080761.

I like one of the designs on your website but I would like to make some changes, is that possible?

Yes, we look forward to creating your dream cake. Please send us an email on (info@cakesocial.ae) or call us on +971521080761 with your ideas and we will make it happen.

How long in advance should I order my cake?

3 to 6 days is best for customized cakes and 7 to 10 days for wedding cakes. We recommend you place your order as soon as you can in order to secure your delicious cake. Last-minute orders can be accommodated depending on our capacity. Please contact us and we will try our best to help make your cake.

Can I make a design appointment?

Design appointments are available at our JLT office (Lakepoint Tower cluster N, shop R3B). You can setup an appointment to discuss your design with one of our Head Chefs/Master Designers who will happily guide you to achieve your creation/ design.

We can also assist you via email and have one of our Master Designers call you back to discuss details.

Can a multi-tiered cake have different flavors?

Sure, you can have a different flavor in each tier.

I would like to preserve my cake decorations (e.g. Figurines, flowers etc.), what is the best way to store them?

We recommend an anti-moisture airtight container to protect the decoration from dust and moisture and this will preserve their appearance for years to come.

Can I pick up my cake?

Yes, you can pick up your cake from our location, Lakepoint Tower JLT Cluster N, Shop R3B. Please keep in mind that customized cakes can be heavy, delicate, and require special care while driving. If not handled properly, your cake can unfortunately get damaged.

Which areas do you deliver to?

We deliver everywhere, 7 days a week from 9am to 6pm: Dubai Free shipment, Sharjah AED 30, Ajman AED 80, Abu Dhabi AED 80 and Al Ain, RAK & Fujairah AED 120.

Are your cakes nut free?

Most of our cakes are nut free unless specifically ordered with nuts. Our kitchen, however, is not a 100 percent nut free environment. Kindly keep that in mind for any severe allergies.

How many people do your cakes feed?

Kgs Servings
1 6-7
1.5 8-11
2 12-15
2.5 16-19
3 20-23
3.5 24-27
4 28-31
4.5 32-37
5 36-39
5.5 40-43
6 44-47
6.5 48-51
7 52-55
7.5 56-59
8 60-63

How long does a cake stay fresh and should I refrigerate my cake?

As a general rule, we recommend you keep all cakes in the fridge and some fondant cakes at cool room temperature on the day of delivery (unless otherwise specified like cream filled, fresh fruit, vegan, and eggless cakes) and a maximum of up to 2 days in the fridge after the event. You can also freeze the cake for up to one month.

Do you make sugar free cakes?

Yes, we can make sugar free cakes.

Do you make Vegan, Eggless and Gluten free cakes?

Yes, we make them in chocolate and vanilla sponge only.

What is your Refund Policy?

We take great pride in our products and want all our customers to be happy with their purchases. Since all our baked products are made from scratch by real people, sometimes mistakes can happen. If we caused a problem with your order, we will do all we can to fix it. If we can’t rectify your order, we will consider a full/partial refund under the following circumstances:

  • We sent the wrong order.
  • The product was defective.
  • Your order was damaged during delivery. Please ensure your product is in good condition once you receive it. We will not consider any complaints after the delivery person leaves.

Refunds will be done through the original mode of payment. Please allow up to 45 days for credit cards refunds.

How do I place an order?

Most orders can easily be placed through our website, over the phone +97145787020, by email info@cakesocial.ae or WhatsApp +971521080761. Just let us know your event, the number of servings, and your desired budget along with pictures and ideas you have in mind.

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